Unite your agents with an app that does it all. Konverse offers the tools you need for communication, training, task management, event scheduling, customer support, analytics, and much more. Incorporate your existing tools and build out new features with ease with Konverse’s all-in-one platform.
Agents and staff are using email or multiple apps for communication, scheduling, training, task management, and more. Email is inefficient and noisy while juggling a host of other solutions is expensive and causes agents to lose productivity as they switch between them.
Save money and time with Konverse, a single app that does it all. Designed to seamlessly deliver everything an agent needs in one place, Konverse integrates with other app solutions to make all your work processes ultra-efficient.
Keep your agents informed and engaged with Konverse’s robust set of communication tools.
Don’t miss a beat just because you’re on mobile. Communicate directly to the devices your deskless employees carry so they can stay up to date from anywhere. Push notifications are game changers for app adoption, too!
Get an immediate snapshot of employee engagement with real-time dashboards. Track who’s reading content, project progress, and upcoming deadlines.
Keep the lines of communication open with discussion rooms. Give accolades, get feedback, and resolve issues in private or public rooms.
Encourage your workforce to collaborate! By allowing agents to share their expertise, best practices, and resources via crowdsourcing, they’ll elevate the whole team.
Coworkers not yet on Konverse can reply directly to email transcripts that post to Konverse, so regardless of where communication happens, you can always find it in the Konverse app.
Measure worker satisfaction and other company metrics by surveying the team. Use the results to help you identify workplace roadblocks, shape better policies, and create an optimal work environment.
Onboard your agents quickly and effectively from anywhere with interactive training content and real-time progress tracking.
Design a training plan that agents can complete step by step. For each task, you can generate and upload files, videos, or photos to help new hires learn the ropes.
Why overload employees with information irrelevant to their role? With Konverse, assign “rooms” for training materials so employees only see the lessons relevant to them.
Schedule in-person trainings and other events in live event rooms that integrate with Google, Outlook, and iCalendar. Konverse automatically manages event capacity and cancellations and keeps track of attendee responses.
Don’t leave employees wondering where to ask for help. Direct questions automatically to the appropriate contact so they can quickly get the answers they need.
See onboarding progress stats at a glance, thanks to real-time dashboards that keep track of agents’ completed courses and training objectives.
Using Konverse, you can build learning materials compatible with SCORM. Quickly and easily create courses, quizzes, and assessment modules.
Simplify event coordination and admin tasks with notification features and helpful attendee management tools.
As soon as a user RSVPs “attending” to an event, they’ll receive a mobile and email notification confirming their response. They’ll also get notified any time the event is edited or canceled, as well as 48 hours before it starts.
Konverse’s Attendee Management Tool allows admins to see each attendee’s RSVP status, make updates to that status, and check in attendees as they arrive. It also lets you measure your event’s success with a quick export of event metrics.
Konverse provides a robust help desk ticketing system that supports both your internal team as well as external clients, vendors, and partners.
Create an intuitive, single point of support for your agents where they can get the help they need — anytime, anywhere.
Konverse’s custom forms help you create the perfect workflow, from request to assignment to close, so issues get resolved faster and more accurately.
Track your team’s performance in real time or historically with key dashboard metrics like ticket topic, average response time, average close time, and more.
Create and share documents and videos easily on Konverse’s secure platform, keeping agents in the loop no matter where they’re working.
Konverse helps you skip the normal top-down cascade of information and puts it directly into the hands of the people who need it most.
With Konverse’s rooms and folders, agents have a simple, organized structure to help them find key documents and information.
Move content away from paper or static intranets into a searchable archive to help agents find what they need quickly.
Konverse supports syncing and Single Sign-On (SSO) integrations with your existing tools, such as Active Directory, Gsuite, Dotloop, Skyslope, and more – as well as with any custom integrations you deploy.
