Retail

Unite your retail team with an app that does it all. Konverse offers the tools you need for communication, training, task management, event scheduling, shift scheduling, customer support, analytics, and much more. Incorporate your existing tools and build out new features with ease with Konverse’s all-in-one platform.

The problem

In an effort to meet their administrative needs, retail companies often spend a fortune buying multiple apps for communication, scheduling, training, task management, and more. Employees struggle juggling these costly apps and communication quickly becomes dispersed.

The solution

Save money and time with Konverse, a single app that does it all. Designed to keep deskless employees seamlessly in tune with the rest of the company, Konverse integrates with other app solutions to make all your work processes ultra-efficient. The best part? Konverse was designed for customization, so as your company grows, your platform will evolve with your needs.

Seamless communication

Keep your agents informed and engaged with Konverse’s robust set of communication tools.

SMARTPHONE-
FRIENDLY

Don’t miss a beat just because you’re on mobile. Communicate directly to the devices your deskless employees carry so they can stay up to date from anywhere. Push notifications are game changers for app adoption, too!

DISCUSSION
ROOMS

Keep the lines of communication open with discussion rooms. Give accolades, get feedback, and resolve issues in private or public rooms.

REAL-TIME
DATA

Get an immediate snapshot of employee engagement with real-time dashboards. Track who’s reading content, project progress, and upcoming deadlines.

CROWDSOURCING

Encourage your workforce to collaborate! By allowing agents to share their expertise, best practices, and resources via crowdsourcing, they’ll elevate the whole team.

EMAIL
INTEGRATION

Coworkers not yet on Konverse can reply directly to email transcripts that post to Konverse, so regardless of where communication happens, you can always find it in the Konverse app.

Polls
and surveys

Measure worker satisfaction and other company metrics by surveying the team. Use the results to help you identify workplace roadblocks, shape better policies, and create an optimal work environment.

Deskless employee training

Onboard your employees quickly and effectively from anywhere with interactive training content and real-time progress tracking.

CREATE
LESSONS

Design a training plan that agents can complete step by step. For each task, you can generate and upload files, videos, or photos to help new hires learn the ropes.

ORGANIZE
LESSONS

Why overload employees with information irrelevant to their role? With Konverse, assign “rooms” for training materials so employees only see the lessons relevant to them.

SCHEDULE TRAININGS
AND EVENTS

Schedule in-person trainings and other events in live event rooms that integrate with Google, Outlook, and iCalendar. Konverse automatically manages event capacity and cancellations and keeps track of attendee responses.

OFFER HELP

Don’t leave employees wondering where to ask for help. Direct questions automatically to the appropriate contact so they can quickly get the answers they need.

MEASURE
PROGRESS

See onboarding progress stats at a glance, thanks to real-time dashboards that keep track of agents’ completed courses and training objectives.

SCORM
SUPPORT

Using Konverse, you can build learning materials compatible with SCORM. Quickly and easily create courses, quizzes, and assessment modules.

Shift management

Konverse integrates with Kronos, allowing employees to manage shifts through the app, including scheduling, signing up for shifts, and requesting time off.

View schedule

Put employees’ schedules in their pocket instead of through paper schedules or phone calls to managers.

Shift reminders

Remind employees of upcoming shifts with mobile notifications to reduce missed time.

Manage time off

Avoid understaffing and miscommunication by allowing employees to call out and schedule PTO from their mobile device.

Task management

Ensure that employees stay organized and on top of their assigned tasks with comprehensive task management features.

Assign
tasks

Create and assign tasks so everyone knows what to prioritize. Generate and upload files, videos, or photos to help describe the task at hand.

Create task prerequisites

Set your employees up for success by giving them a clear path to task completion. Create an ordered sequence of specific tasks so employees always know the next step.

Track progress in real time

See how employees are progressing in their tasks by tracking their completion in real time on Konverse’s analytics dashboard and set up alerts to ensure tasks are completed on time.

Knowledge base

Create and share documents and videos easily on Konverse’s secure platform, keeping employees in the loop no matter where they’re working.

DISTRIBUTE KEY
INFORMATION

Konverse helps you skip the normal top-down cascade of information and puts it directly into the hands of the people who need it most.

ORGANIZE
EFFICIENTLY

With Konverse’s rooms and folders, employees have a simple, organized structure to help them find key documents and information.

MAKE CONTENT
SEARCHABLE

Move content away from paper or static intranets into a searchable archive to help employees find what they need quickly.

Integration

Konverse seamlessly integrates and syncs with your existing tools, such as ADP, Active Directory, GSuite, Azure AD, SSO Okta, OneLogin, and LDAP — as well as with any custom integrations you deploy.